We Are an Insurance Virtual Assistant Agency

Cover Operation provides insurance virtual assistant service for insurance agencies, MGA and wholesale brokers around the US and Canada, to help clients boost their profitability, efficiency and accuracy. 

Our Business Philosophy

People at Cover Operation value professionalism, honesty, competitiveness and collaboration. We are committed to delivering standard, innovative and high-quality services in order to supercharge clients’performance, productivity and profitability in a constantly changing and challenging business environment. Our success is measured by our clients’successes.

About Us

Cover Operation provides insurance process and back-office outsourcing solutions through service delivery operations based in the Philippines, with additional operational support in Southern China. We have sound infrastructure, a broad pool of skilled insurance professionals, and technology designed to support consistent, high-quality client service.

Cover Operation was registered in 2015 and began operating under the Cover Operation brand in 2018, providing insurance operational services and IT support to small and medium-sized insurance agencies.

With the development of the industry, we were recognized by our clients to be more functional than ever – reduce business operating costs, optimize operations, take clients’ burden of staff turnover, recruiting, training, employee management and benefits……

We had the know-how and insight, by integrating proven methodologies and combined business and insurance knowledge, we continuously help our increasing clients improve their performance and profitability. Based upon careful understanding of clients’ business needs, Cover Operation delivers comprehensive insurance outsourcing services and solutions.

As the industry evolves, Cover Operation Virtual Assistant Agency works as a fast growing company delivering successful remote processing services to companies from start-ups to large enterprises. A growing number of clients request strengthened, more stable business relationships with Cover Operation rather than only using our insurance outsourcing services.

In the next few years, Cover Operation will be a global leading insurance solution provider with unique client-owned business models and establish permanent business cooperation and mutual trust with our clients. We will work with partners, together, to decide the future of the insurance industry.