Insurance consumers are now expecting quicker turnaround, lower prices, more options and exceptional levels of service, while brokers and carriers require more from MGAs. To remain competitive, it is vital for MGAs hiring new employees to help with workload, improve turnaround times and reduce existing backlogs. However, with rising wages and a short supply of qualified and experienced insurance staff, this can be a problem.
Cover Operation supports MGAs by reviewing their processes and working on improvements and efficiency to deliver quality, standardized and efficient services. It enables your organization to combine complex and profitable underwriting services with the ability to support strong relationships, which can help a firm differentiate itself in this challenging marketplace.
Cover Operation is a dynamic insurance BPO provider for MGAs. Cover Operation employees can be a virtual underwriting assistant, leveraging experienced staff with proven technologies to support your teams and connect with the carriers and agents that depend on you. We address the entire life cycle of a policy that allows easy transactions at every phase, from pre-binding to renewal.
With growing competition in the insurance business, insurance companies must be flexible enough to respond to new distribution channels and technology options. As insurance customers are continuously asking for faster turnaround, lower prices and more options, traditional contact center models can be inefficient and slow to response. Cover Operation’s model is trying to provide a scalable, experienced team that enables your team to test new methodologies, explore new technologies and implement changes quickly.
Our fully customizable operational solutions with technology, personnel and insurance expertise could execute complex, customer oriented workloads and back them up with comprehensive processing capacity. Cover Operation is also capable of providing acquisition and customer experience solutions for your organizations. Cover Operation provides experienced staff with proven technology to enable efficient transactions at every phase, from acquiring the policy and managing customer service, to providing first notice of loss and renewal support.