Cover Insurance Agency Business Process Outsourcing（BPO）Operation
Customized operational solutions and process optimization, increased productivity and improved profitability that will exceed your expectations.
Insurance BPO Services
We understand your business challenges and focus on leveraging methods, knowledge and technology to turbo-charge your productivity.
We are your trusted partner and bring our powerful tools!
Insurance BPO Solutions
New Business Support
NEW BUSINESS SUPPORT
Insurance Quoting, Data Entry, Creating Proposal, Policy Issuance and More.
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Existing Business Support
EXISTING BUSINESS SUPPORT
Evidence and Certificate Process, Policy Checking, Endorsement and More.
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Insurance Accounting Outsourcing
INSURANCE ACCOUNTING OUTSOURCING
Accounting and Finance Services, Direct Bill Process, Invoice Process and More.
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Claims Support
CLAIMS SUPPORT
First Notice of Loss Process, Claims Adjudication, Verification, Validation Services and More.
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Reporting Process
REPORTING PROCESS
Agent Commission, Accounting and Finance Reports, Policy Listing and More Customized Reporting
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Performance
PERFORMANCE
Insurance Virtual Assistant, Robotic Process Automation in Insurance,Back Office Outsourcing.
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BENEFITS YOU CAN EXPECT
Save Business Operating Costs
Cover Operation offers the most competitive pricing, help you escape from the employee compensation problems including salary, employee benefit, payroll taxes…
Increase Effectiveness & Efficiency
We have access to skilled talent. We offer the latest technology, innovative approaches and creative cutting-edge solutions to boost business performance.
Liberate Your Resources & Time
Cover Operation's solution takes care of your day-to-day tasks so that your people can get away from them and have mind-space to be innovative as well as address the challenges of business.
Grow Your Business
Cover Operation offers business, clients and growth supporting solutions. You can focus on core business activities to grow top-line revenue and gain greater market share.
Build Better Relationships
Our customizable solutions assist your company to build strong partner relationships and improve employee satisfaction. You'll also be able to focus on your high-value client's issues to provide better service to your most profitable insurance customers.
Lighten Your Burden
The burden of staff turnover, training, recruiting, management and attrition will be placed on Cover Operation. We hire the best, train our talent effectively and manage them efficiently on your behalf.
Meet Global Standard
Cover Operation makes recommendations based on our customer experience and current trends. With our assistance, you will be more competitive than before.
Grow Larger Rapidly
Our processing experts become an extension of your company and adjust to your needs, which allows your enterprises to grow larger rapidly in a money saving way. You can be more flexible than you have ever been.
Optimize Operations
Our insurance experts are in the business of designing operational solutions based on careful understanding of your business needs, which improves your performance, productivity and profitability.
INSURANCE OUTSOURCING
Your Right Insurance Outsourcing Company
Selecting the right insurance outsourcing company is critical to insurance agencies’ success. Human resource expense is the main cost of most insurance entities. Cover Operation provides the best insurance service and hires 4–6 years experienced and energetic professionals to be your powerful insurance operation support. We help you improve your productivity and reduce 40–50% business running costs.
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INSURANCE BPO BASICS
What Is Insurance Business Process Outsourcing (BPO) or Insurance Outsourcing?
Insurance business process outsourcing (BPO) is also called insurance outsourcing, insurance back office service, or insurance virtual assistant service. It is a business activity in which insurance entities outsource their in-house time-consuming and repetitive workload to another company to handle their daily routine operations. The main purpose of insurance outsourcing is to make the best use of all resources and make insurance entities more competitive.
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FREQUENTLY ASKED QUESTIONS
Everything You Need to Know // COVER OPERATION
Scalable back-office BPO, automated workflow engineering, and dedicated staff for US insurance agencies & MGAs.
We specialize exclusively in insurance BPO.
- Core Services: Policy administration, COI issuing, endorsements, loss runs, proposals, and online quoting.
- AMS Proficiency: Applied Epic, AMS360, HawkSoft, EZLynx, and custom CRMs.
Standard daily tasks (such as COI issuing and policy updates) are completed within 3 to 24 hours. We strictly adhere to your operational timelines to ensure smooth, predictable agency operations.
Based in the Philippines and China (12–15 hours ahead of EST/PST), we process your tasks overnight—ensuring everything is completed and ready before your next workday begins.
We bring 18 years of specialized experience, dedicated 100% to US insurance agencies and MGAs.
Our pricing is transparent with zero hidden fees. Services start at $11/hour or $1,500/month per dedicated staff member.