Wholesale Broker

• What Should We Do?

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In a challenging insurance marketplace, retail agents have many choices. Wholesale brokers need to work as efficiently as possible and have the right market so that you can keep business coming in consistently. Retail brokers and MGAs experience the same benefits, which is also shared by wholesale brokers – enhanced specialty service, quicker responses and more effective submissions and more manageable workload for account staff……

Cover Operation’s wholesale broker clients find that efficient processing services allow them to focus on developing stronger relationships with brokers and carriers, and expanding their reach to new specialties and hard-to-place risks. With Cover Operation as a provider of insurance processing, wholesalers can support broker teams and connect with the carriers and agents that rely on them. Building closer relationships with carriers and brokers will make your wholesale brokerage be outstanding in the competitive market. Our Insurance Virtual Assistant takes care of your entire policy life cycle with technology that allows efficient transactions at every phase, from submission and pre-binding to renewal and service.

Our customized service leveraging specialization and expertise will help you gain more market share and succeed.

• How Much Can You Save?

• *Pricing includes all expense. No one time onboarding expense needed.

• How Do We Work?

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We will take time to understand our client’s business, access requirement and operational situation. Work together with client’s key staff to analyze and create customized solutions.

UNDERSTAND YOUR BUSINESS

START NEW TASK TESTING

Cover Operation service delivery manager will make recommendations, so that our client can choose the most appropriate task to transfer. After get task procedures, our experienced professionals will learn and test.

We work closely with clients to make sure the tasks are handled efficiently and accurately. Make sure no steps are missing, answer questions and address concerns from our clients.

FEEDBACK ON THE EXISTING PROCESS

TRAINING

Conduct team cross-training where professionals share their processing experience and give hands-on training so that other teammates could master client’s processes, systems and workflow in a short time. Experienced staff should get a further training per your specific needs.

After we have mastered the tasks at hand, we communicate with client to decide which tasks to transfer next. When more procedures are in place, we will start a faster round from training to production.

TARGET MORE POTENTIAL PROJECTS

REPORTING & COMMUNICATIONS

Cover Operation insurance BPO service manager will send monthly reports and annual summary to timely show our performance. We also use emails and conference calls to communicate with client and address your concerns efficiently, make sure we are both on the same page and have smooth cooperation.

Once we have mastered most of the tasks, we will have the insight and know-how about your operational situation. In order to improve efficiency, refine procedures and remove redundancies, service delivery manager will work with your key staff as well as the team to refine your workflow and give advice.

MAKE RECOMMENDATIONS & REFINE WORKFLOW

IMPLEMENT THE OPTIMIZATION

After get client’s approval, we will optimize the workflow. Work with our clients to monitor performance and make sure the result exceeds the client’s expectation.

I.T. SECURITY

Last but most important, our I.T. specialist will collaborate with your I.T. department to establish a customizable security solution according to your specific requirement. We make sure the technology protection measures are reliable and your data is secure.