Insurance Claims Outsourcing

Insurance claims processing is a large division in insurance operations including the review, investigation, adjustment and remittance of insurance claims. Full-cycle claim handling is not always completed by one person. You might have one team responsible for the review and investigation part, and another for the adjustment and remittance. Often, this is divided between junior and senior claims processors respectively. As a result, insurance claims handling works best in teams, reporting to an experienced team leader for advice and escalation.

Insurance claims outsourcing is the process of hiring an outsourcing company to take care of your client's insurance claims. The outsourcing company will be responsible for handling the whole claim process. From reporting your client’s claim to the collecting of the claim files, you can leave it to your outsourcing team.